Privacy and data protection policy


1. General


Flam3D, a division of SIM-Flanders vzw (hereafter referred to as Flam3D), the organisation responsible for the processing of data, offers a platform for 3D-printing (via websites, and where visitors are informed about the sector, can gain additional knowledge through participation in events and can purchase relevant literature through a webshop.


This data protection policy sets out in clear terms what data Flam3D processes for its users, how it seeks to optimally protect the data of its users and which rights the users can exercise.


By using the website of Flam3D and the associated services, the user accepts the customs as described in this data protection policy.


The user must thoroughly read the data protection policy before making use of the services offered by Flam3D. If the user would have questions about the policy of Flam3D, he/she can contact Flam3D in writing at the following address:


Flam3D vzw
Technologiepark 48
9052 Zwijnaarde


2. Concerning the processing of your data

2.1 Permission and collection of data

Flam3D vzw attaches great importance to your privacy. Although most of the information on this website is available without providing personal information, it is possible that the user is asked for personal information. In order for Flam3D to be able to provide the services set out in its General Terms and Conditions, it is necessary to collect and store the personal data that the user communicates in the context of the registration process, as long as Flam3D deems this necessary or earlier: when the user requests this data to be removed.


Access to the platform Flam3D requires an e-mail address specified by the user and a password chosen by him/her (the login details).


Upon registration, the user must fill in a number of details that are necessary for the fulfillment of the agreement. These mandatory data are:

– Language;
– Sex;
– First Name;
– Last Name;
– Address;
– Cellphone number;
– Profession;
– E-mail address;
– Password;
– Goods or services that one wishes to purchase;
– Events in which one wishes to participate.


In addition, the user gives his/her consent to Flam3D – and processors acting in the name and/or assignment of Flam3D – for the processing of his/her personal data.


Flam3D vzw uses the ‘Google Analytics’ service, a service of the firm Google Inc. that collects anonymous or authorized information that is not of a personal nature, such as the type of browser, IP address, the operating system you use, or the domain name of the website through which you have found our website or through which you leave the website. This allows us to permanently optimize our website for our users or visitors. Through this link you can ensure that the storage and processing of these data is no longer possible in the future.


This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Flam3D uses session cookies as well as permanent cookies. In general, cookies are used to retain and store information for things like language preferences, and provide anonymised tracking data to third party applications like ‘Google Analytics’. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.


2.2 Usage of this data

If personal data is used for purposes for which the consent of the user is required, the user will always be asked for explicit, written permission.


Flam3D mainly collects personal data to provide the user with a safe, qualitative, result-oriented and personal experience while using their services.


The data is used for the following purposes in specific:


a. Keeping participant and guest lists for her events;
b. Contacting these persons in the context of the organization of its events;
c. The exchange of personal and contact details for a contact request;
d. The correct delivery of the services or goods ordered by the user;
e. Notifying of new events or other news from Flam3D or its partners. The user can unsubscribe from the newsletter at any time by changing the preferences in his/her account or the newsletter itself;
f. Making adjustments and improvements to the services offered by Flam3D;
g. The proper and/or optimal provision of customer support;
h. Detecting and preventing unlawful actions or activities in violation of the General Terms and Conditions of Flam3D.
i. The development or debugging of the services of Flam3D.


2.3 Sharing with third parties

If data is passed on to other users within the framework of the services provided by Flam3D, this will only take place under the name entered by the user.


Personal data is only provided to third parties:

  • If this is necessary to provide the service offered (for example when processing payments);
  • If the user has given his/her explicit permission for this (for example when publishing a contact listing);
  • When the provision is permitted under the relevant legal provisions for a specific authority legally competent for this purpose (e.g. in the case of a government investigation).


External service providers of Flam3D who provide services on behalf of Flam3D in order to make the service possible are not considered third parties.


3. Security of the data


With the help of appropriate technical and organisational measures, maximum data security is pursued. This is an obligation of means on behalf of Flam3D.


All information that the user enters when using the website of Flam3D is encrypted. This encryption seals the data transfer between the user’s internet browser and Flam3D’s web server and thus prevents misuse of this data. The encryption technique that is used here is SSL encryption.


Rights of the person concerned


4.1.Right of access – information

Flam3D has tried to explain its policy in clear terms in this document. However, the user has the right, by written request, at reasonable intervals, to obtain additional information about the data stored for his/her person at Flam3D, about their origin, about the purpose for which they are stored and about the recipient who the data is passed on.


4.2. Right of objection

The user reserves the right to, at all times, withdraw the consent given in whole or in part, which may lead to the inability to use the services of Flam3D.
The user also has the right to object to the use of his/her data for marketing purposes. For this the user or visitor will address Flam3D; a written request is sufficient, stating the e-mail address and his/her name as provided to Flam3D.


4.3. Right to rectification

The user has the right at any time to correct his/her data via his/her profile settings.


4.4. Right of removal

The user has, at all times, the right to demand rectification or removal of his/her personal data stored with Flam3D.
For this purpose, a written request is sufficient, stating the e-mail address and his/her name as provided to Flam3D.
The right to delete your personal data may, however, be limited by statutory retention obligations that are imposed on Flam3D.